Any repairs needed due to manufacturer defect (we are proud of our workmanship, but mistakes happen) will be done at no cost within 120 days from the date the item is purchased. Outside of that timeline, or any repair needed during the 120 day period deemed to be cause by misuse, will incur a charge at customer expense. Repairs typically start at $30 (plus shipping unless the item will be picked up at one of our stores). Please let us know if you plan to send us a repair, by filling out the form here so we can expect your package. Items sent without filling out the form will be returned without repair.
We will evaluate your jewelry and give you an estimate for any repairs that may need to be done.
Our shop is equipped with the latest technology so every repair will be expertly done to our meticulous standards. Please see our Maintenance section to learn how to care for your jewelry.
